Shipping

We currently ship exclusively to The Netherlands and Belgium. This is subject to change in the future.

Notice

We are not responsible for any lost, damaged or wrongly delivered packages by the carriers as we only function as an intermediary between our customers and the carrier.

Delivery During Sale/Holiday Periods

We always try to ship out our orders the same day of your purchase. However, during holiday seasons or sale periods, shipments can be delayed by 1-2 days.

Picking and Packing your order

After completing your checkout process and paying successfully, you will receive a confirmation via email. You can check the status of your order by logging into your account. We will inform you of changes in the shipment status via email and will send you a Track and Trace code once your order has been shipped.

We will do our best to pack the goods as safely as possible to avoid any damage to items. In case goods have not arrived in the condition you can expect from us, contact us via the contact form on our website or via [email protected].

Returns

If you are not happy with your purchase, regardless of the reason, you can return it to us and we will refund you within 14 days after you have received your order. For in-store purchases you can return the products within 14 days of your purchase. You can return your products at our pop-up store, office, or by shipping it back to us through the following steps:

• Make sure the item(s) are in an unused original condition and they include all original packaging.
• Contact us via [email protected] explaining the reason for you returning the products. Make sure you contact us before proceeding with your return, otherwise we cannot process it.
• Place the item(s) in a shipping box. You can use the box that has been sent to you initially if it isn't damaged. 
• Close the box securely with tape. Send it back via a parcel delivery service to the following address: Marnixstraat 56-2L, 1015VV Amsterdam, The Netherlands
• Make sure you include a tracking service so the package can always be traced. 

Notes

• All returns must be sent via a reputable parcel delivery service after contacting us via email. Products must be in an unused original condition and include all original packaging. If these conditions are not met, we can not accept the return.
• Returns may take up to 5 working days to process once we have received it.
• We will refund the amount of the returned item(s). We will not refund any costs involved in the return shipment.
• Returns shipped out later than 14 days after the order arrived to your address cannot be refunded anymore.
• In case of a return, we will refund your payment (excl. return shipping costs) within 14 days.
• You are responsible for shipping the product back to us. In case the shipment gets lost or damaged, we cannot refund your order.

For more info, please contact us at [email protected]